FAQ Help Center

1. Missing or Damaged Pieces: Printopia will replace missing or damaged pieces free of charge within a certain time frame after purchase. This ensures that you can complete the puzzle without any missing parts.

2. Quality Defects: If the puzzle has manufacturing defects that affect its quality or usability, such as pieces not fitting together properly or images peeling off, the warranty may cover a replacement or refund.

3. Shipping Damage: If the puzzle arrives with significant damage due to shipping, Printopia may replace the puzzle at no extra cost.

4. Lost Orders: Printopia offers protection against lost orders, ensuring that if your puzzle doesn’t arrive, they will either resend it or refund your purchase.

5. Customer Satisfaction: Printopia offer a satisfaction guarantee, allowing you to return the puzzle for a refund if you are not satisfied with the quality or experience.It’s essential to read the specific warranty information provided by Printopia brand you are purchasing from, 

Filing a warranty claim for a jigsaw puzzle typically involves following a set of steps outlined by printopia. Here’s a general guide on how you might go about it:

1. Read the Warranty Information: Start by reviewing the warranty information provided by Printopia. 

2. Gather Documentation: Before filing a claim, gather any necessary documentation. This might include:

   • Proof of purchase (receipt, order confirmation, or invoice).
   • Clear photos or videos of the issue (missing pieces, damaged pieces, manufacturing defects, etc.).
   • Any other information requested in the warranty details.

3. Contact Customer Service:

   • Look for a “Contact Us” section on the website, usually found in the footer or header menu.
   • Use the provided email, phone number, or online contact form to reach out to customer service.
   • Explain the issue clearly and provide all the necessary documentation. Be sure to include your order number, contact information, and any other relevant details.

4. Follow Instructions for Return or Exchange:

   • Customer service will guide you on the next steps. This might involve returning the puzzle, sending photos, or other instructions.
   • They may provide you with a return shipping label or ask you to ship the puzzle back to them.

5. Wait for Resolution:

   • Once you’ve submitted your claim and any required information, the company will typically review your case.
   • They will inform you of their decision, which might include a replacement puzzle, a refund, store credit, or another resolution based on their warranty terms.

6. Receive Replacement or Refund:

   • If your claim is approved, you’ll receive the replacement puzzle or refund as per the company’s policy.
   • Follow any instructions provided for receiving the replacement or credit.

Remember, it’s crucial to follow the specific instructions provided by Printopia. They may have specific procedures for filing claims, returning items, or providing evidence of the issue.

Always keep copies of your communications, including emails, photos, and any receipts or tracking information related to the return shipment. This helps in case of any further questions or follow-ups.

My refund and returns policy lasts 30 days. Returns and/or exchanges are processed on a case-by-case-basis and are available for any goods which arrive damaged. In the first instance please email me at the studio as a replacement may be available. Please take a photograph of any damages.

All exchanges must be returned in mint condition. Customised/personalised orders cannot be returned and returns will not be accepted due to customs taxes, fees or duties. All return shipping fees and postage costs are the responsibility of the customer.

Please make sure your address is up to date on your order confirmation, as I trust this information to be correct. Refunds cannot be given for postage on returned items where addresses are incomplete or misspelled.

For most countries, items should be delivered within 10 days. For international deliveries, please give 15 days from postage confirmation before reporting your item as missing. Some packages do get lost in the mail. Refunds or replacements will certainly be offered if I have made a mistake in the studio or if an items fail to reach you.